Shipping & Return Policy

Thank you for shopping with The Moments to Love. We want you to feel confident and informed from the moment you place your order until the moment it arrives. Below is a clear outline of how we process, ship, and handle returns for your order.

Processing Time

All items in our store are made to order. Once you place your order, production begins. Processing generally takes a few business days. During busier seasons, production times may be slightly longer. You will receive email updates as your order moves through the process.

Shipping Time

Shipping time depends on your location and the specific product ordered.
Once your order ships, you will receive a tracking number so you can follow it until delivery.

Shipping Delays

Carriers may experience delays during holidays, peak seasons, or high-volume periods. While these delays are outside of our control, we are always here to help answer questions or check on your order.

Incorrect Addresses

Please double check your shipping address before completing your order.
We are unable to change an address once the item has entered production.
Orders shipped to an incorrect address provided by the customer cannot be replaced by the store.

Lost or Stolen Packages

If a package shows as delivered but cannot be located, please check with your local carrier or neighbors.
If you still cannot find it, contact us and we will do our best to assist you.

Returns

Eligibility

Because all items in our store are made to order, returns are accepted only if the item arrives damaged, defective, or if you receive the wrong product.

Returns Are Not Accepted For

Buyer’s remorse
Change of mind
Ordering the wrong item or size
Items that arrive according to the description and photos
Non-damaged items
Sale items
Gift cards

Damaged or Incorrect Items

Please inspect your order when it arrives.
If your item is damaged, defective, or not the item you ordered, contact us immediately. Include your order number and a clear photo so we can evaluate the issue and provide a replacement if approved.

Refunds

If your return is approved, we will process a refund or replacement. Refunds are issued to your original payment method.
Please allow up to 10 business days for your bank or credit card company to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@themomentstolove.com.

Support

If you ever need help with your order, we are here for you.
You can email, call, or text during customer service hours, and we will be happy to assist.