Helpful Information & Care Instructions

We want your shopping experience with The Moments to Love to feel smooth, simple, and enjoyable. Below is helpful information that explains how our process works and what you can expect when placing an order.

Order Processing
All items in our store are made to order. Once your order is placed, production begins. This process usually takes a few business days before shipping. You will receive email updates as your order moves through each stage.

Shipping and Delivery
Shipping times vary depending on your location and the product you selected. Once your order ships, you will receive tracking information so you can follow its journey to your home.

Made to Order
Because every item is made after your purchase, you will receive a freshly produced piece rather than something that has been sitting in storage. This approach allows us to maintain quality in every order.

Customer Support
If you ever need help or have questions about your order, we are here for you. Contact us by text, phone, or email during customer service hours and we will respond as quickly as possible.

Jewelry Care and Quality Promise

At The Moments to Love, every jewelry piece is made to be worn, loved, and cherished. Our designs are created with beauty, strength, and everyday durability in mind so you can enjoy your pieces with confidence.

Wear With Confidence

Our jewelry is made to handle daily life. If your piece becomes wet, simply dry it with a soft cloth to maintain its shine and appearance.

Cleaning Tips

If your jewelry begins to lose its sparkle, wash it gently with mild soap and water. Rinse carefully, pat dry with a soft cloth, and allow it to air dry fully before storing. This simple routine helps restore shine and maintain the finish.

Storage and Protection

Always ensure your jewelry is completely dry before storing it. Keep each piece separate to prevent scratching or tangling. Store in a cool, dry place away from moisture to preserve its long term beauty.

Things to Avoid

To maintain brilliance, avoid direct contact with household cleaning products, perfumes, lotions, and hairsprays. For added protection, remove your jewelry before heavy activities, swimming in chemically treated pools, or situations where it could be scratched.

Materials and Craftsmanship

Our jewelry is crafted from 316L surgical grade stainless steel, chosen for its strength, shine, and long lasting durability. Many pieces are also available with 14k white gold or 18k yellow gold finishes. These finishes are applied through a high quality electroplating process that resists rubbing and fading.

Allergy Friendly

Our stainless steel jewelry contains only minimal nickel and is considered low reactive. For customers with nickel sensitivities, choosing a piece finished in 14k or 18k gold is often the most comfortable option.

With the right care, your jewelry will continue to shine and reflect the love and moments it was made to celebrate.

Caring for Your Acrylic Keepsakes

At The Moments to Love, our acrylic plaques are created to capture meaningful words and treasured memories. With the right care, your keepsake can maintain its clarity and beauty for many years.

Remove the Protective Film

Each acrylic piece arrives with a thin protective film that prevents scratches during shipping. Before displaying your plaque, gently peel away the film to reveal the clear surface underneath.

Cleaning Your Acrylic

Dust and fingerprints can reduce shine over time. To keep your plaque looking its best, clean it regularly using a soft, damp microfiber cloth. Avoid paper towels, tissues, and abrasive materials because they may scratch the surface.

For stubborn smudges, you may use a small amount of mild soap on a microfiber cloth. Rinse lightly and dry with a clean microfiber towel to avoid water marks.

Please do not use alcohol, ammonia based cleaners, or harsh chemicals. These can damage the finish. If you need deeper cleaning, choose a cleaner that is labeled acrylic safe.

Protecting Your Plaque

To preserve the appearance of your acrylic, avoid displaying it in direct sunlight for long periods. Prolonged exposure to strong UV rays can cause colors to fade over time.

Restoring Shine

If the surface ever appears dull, you may gently polish it using an acrylic safe polishing compound and a soft cloth. Use light pressure and a circular motion to restore its gloss.

Storing Your Acrylic

When not on display, store your plaque in a cool, dry place away from heavy or sharp objects. Avoid stacking other items on top of it to prevent bending or damage. For added protection, wrap it in a soft cloth or acid free tissue paper.

With proper care, your acrylic keepsake will remain clear, vibrant, and beautiful, just like the memories it represents.